Q1

Regarding repairs for your company's products, through which methods can consumers send their items

A1

Consumers have the following three options for sending items in for repair:

  1. They can send the item to the service center through the original dealer from whom the product was purchased.
  2. They can deliver the item directly to the service center.
  3. They can request repair services online.
Q2

How does your company determine the warranty period directly from the serial number?

A2

 

 

Q3

What are the operating hours of the service center at the Zhanqi direct service station?

A3
Q4

Can repair fees be paid by credit card?

A4
Q5

Why must products sold by your company be sent to the manufacturer for repair and cannot be repaired

A5
Q6

Can a product with accidental damage still be repaired for a fee?

A6
Q7

How should repair fees be remitted?

A7
Q8

Can the invoice be issued as a company invoice?

A8
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